/ Customer Support

Order Guidance & Care

Find clear details on UK tracked delivery, our 14-day return policy, and product care guidelines. Our London team is available Monday through Friday.

Quick Reference

Support Essentials

Key details regarding UK dispatch timeframes, return criteria, and product application.

2-3 Days
14 Days
Mon-Fri

Tracked UK Delivery

Hassle-Free Returns

Dedicated Assistance

Standard orders ship via Royal Mail Tracked delivery arriving in 2 to 3 business days. Tracking details are emailed automatically upon dispatch.

We accept returns on all unopened hair bundles, styling gels, and tools in original packaging within 14 days of order delivery.

Reach our customer care team for personalized assistance with texture matching, edge gel application tips, or order tracking status.

Get In Touch

Send A Message

Please include your order reference number if inquiring about an existing delivery or return.